piko Casino & Sportsbook Data Care

This page describes what we collect when you use piko and how we keep that data protected. Account opening on piko starts with your email address, name, and phone number. When you deposit, we record your payment method and transaction details. When you place bets or play games, we log every transaction. We treat all this information with care and security.

Our privacy policy explains our data practices transparently. We do not sell your personal information to third parties. We do not use your data for purposes unrelated to your account, our service, or legal compliance. Your data is encrypted in transit and at rest on our secure servers. This page sets out your rights and our commitments regarding your information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect and why

Account information we collect on piko

We collect your email address, full name, date of birth, phone number, and residential address when you open an account on piko. We use this information to create your account, verify your identity, communicate with you about your account, and comply with legal know-your-customer (KYC) requirements. We do not use your personal information for marketing without your consent.

We also collect and store your payment information. When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-walletor bank transfer via mobile banking, local payment, online payment, or e-wallet, we record the payment method, transaction amount, timestamp, and settlement status. We retain this information to reconcile deposits, prevent fraud, and resolve disputes.

Betting and gaming data we maintain on our piko platform

We log every bet you place on our sportsbook, every spin on our slots, every hand on our live-dealer tables. This data includes the game type, bet amount, odds or game parameters, timestamp, and result. We retain this information indefinitely to maintain an auditable history of your account, settle disputes, and detect suspicious patterns.

We also collect device information when you use piko—your operating system (Android or iOS), app version or browser type, IP address, and device identifier. This helps us troubleshoot technical issues, detect fraud, and optimize performance. We do not use this data to track your physical location, though your IP address indicates your general geographic region.

Document upload: Before your first withdrawal on piko, we ask you to upload government ID and proof of address. These documents are scanned, stored securely, and used only for identity verification. We do not share them with third parties and delete them after verification unless required by law to retain them.

Communication data on piko

When you contact our support team via live chat or email, we store your messages and our responses. We use this data to resolve your issues, improve our service, and maintain records for dispute resolution. We retain chat logs for a minimum of two years. If you opt into email notifications or SMS updates from piko, we send promotional or transactional messages to your email or phone. You may unsubscribe from promotional emails anytime; transactional emails (deposit confirmation, withdrawal status, account alerts) continue as long as your account is active.

How we use and protect your data on piko

Our data usage practices

We use your data for these purposes: account creation and management, payment processing, fraud detection, legal compliance, customer support, and service improvement. We do not sell your data to advertisers, data brokers, or other commercial buyers. We may share minimal information with law enforcement or financial regulators if required by law. We may share your data with payment processors (such as bank partners or wallet providers) solely to facilitate your deposits and withdrawals.

We analyze aggregate, non-identifying data to understand piko user behavior, improve our sports coverage (Liga 1, Piala AFF, Liga Champions), optimize game selection, and enhance our platform. This analysis does not identify you individually; we examine trends across thousands of users to guide product decisions.

Encryption in transit: All data sent between your device and piko servers uses SSL encryption. This protects your login credentials, payment details, and transactions from interception.
Encryption at rest: Our servers encrypt stored data—personal information, documents, transaction logs—so even if servers were compromised, data would remain encrypted.
Access control: Only authorized piko staff with security clearance can access personal data. Staff undergo confidentiality training and sign non-disclosure agreements.

Data retention and your rights on piko

We retain your account information for as long as your account exists, plus seven years after closure for legal and financial compliance. We retain betting and transaction logs indefinitely to maintain an auditable history. We retain payment information as required by banking regulations.

You have the right to request access to your personal data. Contact our support team and we will provide a copy of all information we hold about you. You have the right to request correction of inaccurate data. If your address or phone number is incorrect, update it in your piko account settings. You have the right to request deletion of your account and associated data, subject to legal retention obligations. After account deletion, your transaction history remains stored (encrypted and anonymized where possible) to comply with financial regulations.

Cookies and tracking on our piko platform

We use cookies to recognize you when you log into piko, remember your preferences (language, theme), and maintain your session. Cookies are small text files stored on your device. Most are session cookies that expire when you close your browser. Some are persistent cookies that remain for extended periods to improve convenience.

Our piko app (Android and iOS) uses similar session management without traditional cookies. When you log into piko on your phone, your credentials authorize a session token that keeps you logged in. You can log out anytime to end the session. Push notifications on your Android or iOS device are sent only if you enable them in your app settings. We use notifications for account alerts (deposit confirmed, withdrawal pending) and, if opted in, promotional updates about Liga 1 tournaments, Piala Indonesia, or new games.

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We collect minimal necessary dataCollection

We request only information essential for account operation, payment processing, and legal compliance.
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We encrypt data in transit and at restProtection

SSL encryption protects your information while traveling to our servers; encryption at rest protects stored data.
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We restrict staff access to sensitive dataAccess

Only authorized personnel with security training can view personal information.
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We do not sell your dataThird parties

We share data only with payment processors, support providers, or where required by law.
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You have rights to your dataYour rights

Request access, correction, or deletion through our support team anytime.

International data transfer and jurisdiction

Our piko servers may be located outside your home jurisdiction. When you use piko from Jakarta, Surabaya, Bandung, Medan, or elsewhere, your data may be transmitted to and stored on servers in other countries. We apply the same encryption and security standards across all server locations. Your data transfer is subject to the laws of the jurisdiction where piko operates.

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via live chat or email. We respond to data access requests within 10 business days. For issues related to holidays (Idul Fitri, Idul Adha, Imlek), response time may extend slightly. We take your privacy seriously and remain committed to transparent, secure handling of your information.